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At Kalaa Packaging Company, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or engage with our services.

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

A. Personal Information

When you interact with us, we may collect:

Contact details (name, email, phone number)

Business details (company name, industry, packaging needs)

Shipping and billing information (address, payment details)

B. Non-Personal Information

We automatically collect data through cookies and analytics tools, including:

Browser type, IP address, and device information

Website usage statistics (pages visited, time spent, interactions)

2. How We Use Your Information

We use your information to enhance your experience with Kalaa Packaging Company and provide better services. This includes:

Processing Orders: To confirm, fulfil, and deliver your purchases.

Customer Support: To address inquiries and resolve issues.

Marketing & Promotions: To send updates, offers, and newsletters (only with your consent).

Website Improvements: To analyse traffic and enhance user experience.

Legal & Security Compliance: To prevent fraud and ensure compliance with legal obligations.

3. Sharing & Disclosure of Information

We do not sell or rent your personal information. However, we may share data in the following cases:

With Service Providers: Payment processors, logistics partners, and IT service providers who help operate our business.

Legal Requirements: If required by law, such as responding to legal requests or enforcing our terms.

Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred.

4. Data Security

We implement strict security measures to protect your data from unauthorized access, alteration, or misuse. These include:

SSL Encryption: Ensures secure data transmission.

Access Controls: Restricted access to personal information.

Regular Security Audits: To maintain system integrity.

Note : However, while we take all necessary precautions, no online system is completely secure.

5. Your Rights & Choices

You have the following rights regarding your personal information:

Access & Update: You can review and update your information by contacting us.

Opt-Out of Marketing: You can unsubscribe from promotional emails at any time.

Delete Your Data: You may request the deletion of your data, subject to legal requirements.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

Essential Cookies: Required for website functionality.

Analytics Cookies: Help us understand user behaviour.

Marketing Cookies: Used for personalized advertising.

Note : You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated "Effective Date" at the top.